Fill out the Return Request form. We need your order number (use number listed on order confirmation email), email address and the part number for the core you wish to return. You can select ‘Core return’ as the reason for return. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering. All RMA (return merchandise authorization) numbers are e-mailed in 1-2 business days with a return shipping address and complete shipping instructions. No core returns will be accepted without a RMA number.
All remanufactured parts come with an associated core charge or core deposit. The ‘CORE’ is the part that is remanufactured and brought back to specifications. When you buy a remanufactured part, you are expected to send your current part to us as a ‘Re-buildable Core’. When we receive your core, it will be inspected by our Return department to make sure the core is re-buildable. The core charge is refunded in full once it passes inspection. No partial credit is given on bad cores. Although our goal is to exchange your core for our remanufactured part, you can order a remanufactured part without having a core. We have an extensive core acquisition program which provides us with cores for remanufacturing so there is no waiting because we have product on the shelf and ready to go.
You are responsible for paying the shipping fee to ship the Core to us. It is your obligation to determine whether the core value outweighs the shipping cost. You may not want to ship us your core if the shipping cost is higher than the core value.
Cores must be complete, fully assembled and in re-buildable condition in order to receive core credit. A box of parts does not constitute a re-buildable core. A part requiring welding does not constitute a re-buildable core.
Upon receipt, Auto Parts Kart will inspect the core and refund the core charge less whatever non-wear parts are broken, missing, or damaged. Cores requiring welding may be fixed at the customer's option in order to make the core ‘Re-buildable’. Charges for repairing a core are deducted from the core refund.
Cores must be returned within 90 days. After 90 days, a 25% late charge will be deducted from the core refund.
Salvage (Used) cores associated with the sale of Salvage (Used) parts need only to be complete and assembled. All cores must be returned in the original manufacturer's box. Cores returned must be the same as the unit sold.
The cores should be packed carefully for return in order to protect the core from shipping damage. We are not responsible for shipping damages.