8AM To 6PM (EST)
Monday to Friday

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Phone : 631-302-9490
Office Hours : 8AM To 6PM (EST) Monday to Friday

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Frequently Asked Questions (FAQ's):

Who is Auto Parts Kart and what does it sell?

AutoPartsKart is an American online retailer of Aftermarket Parts and Accessories for cars, vans, trucks and SUV's. After 20 years in the automotive field, we have expanded into an online business, in order to keep up with today’s ever changing economic environment and demand.

We primarily sell aftermarket & OEM parts for passenger vehicles and light to heavy duty trucks. Our product catalogue includes almost all parts for your vehicle like suspension, electrical, ignition, chassis, cooling etc.

Is Auto Parts Kart a U.S company?

Yes, we are a registered corporation in the state of Delaware. Our parts ship from multiple warehouses across the country. In order to efficiently deliver the part to you, we always ship the order from the warehouse closest to you.

How do I search for a part for my vehicle?

Please use our vehicle YMM filter to correctly identify your car. Use our Smart Part Finder for all parts related search. Alternatively, you can also look through the categories we have listed in our parts catalog. Customer Service is available Mon-Fri 8AM to 5 PM EST for your help.

How do I search for a part if I'm not sure of the name?

You can always search by part number to see accurate results. You can then use our parts catalogue to find the right part for your car in order to buy and securely checkout to payment page.

How do I make sure the part will fit my vehicle?

You can trust us when it comes to vehicle fitment data. Our research and development team only use ACES & PIES Data from all manufacturers in the U.S. We always double check all orders (including test fit when necessary) to make sure that website recommendations were accurate. We don't process the payment unless order is verified and fitment approved.

How do I know the part I want is in stock?

Everything shown in our catalog is in stock and is ready to ship unless marked "Non-stock item" or "Out of Stock".

What are the timings for the online store?

AutoPartsKart.com is open 24 hours a day, 7 days a week. Your purchase will be processed and shipped within two business days after you place your order (3 - 5 business days if you purchased special order items). Orders placed on weekends will be processed the next business day.

How do I contact you?

If you need customer service please fill out the form or email at customerservice@apksolutionsinc.com

For all Shipping, Return, Core return related queries, please read our policies to give you more information.

Shipping, Payment & Order FAQ's:

How do I place an order?

You can place an order by buying parts online using our secure website or sending us an email at customerservice@apksolutionsinc.com

When do I receive the order confirmation?

You will receive an automated order confirmation in email, once the payment is accepted on our website.

What payment methods do you accept?

We accept most major credit cards such as Visa, MasterCard, Discover, and American Express. All credit cards must be issued by a bank in the United States. We also accept PayPal payments.

I have received the order confirmation, when does my order ship?

Typically, all orders ship same day if order is placed before 1 PM EST. All special orders take 3-5 Business Days to ship and orders placed on weekends will be processed the next business day.

How do I track my shipment?

Once the order is shipped, you will get an email with the tracking details. Tracking numbers are usually available within 2 to 3 Business Days after placing your order.

What shipping services does Auto Parts Kart use?

Currently, we are using FedEX, USPS and UPS for all shipments. We offer Ground, 2nd Day and Next Day delivery to all residences in the U.S.

Can I change or cancel my order?

Unfortunately, we do not accept changes or cancelations at this time. Some exceptions can be made, although we cannot guarantee your order can be changed or canceled. Please feel free to contact us with the details of your specific situation.

I received the shipment, but part of my order is missing. What do I do?

Your parts may arrive in separate boxes. Please contact us or email us at customerservice@apksolutionsinc.com with Order# in subject line to determine what the issue might be and we will do our best to resolve it.

How do I return a part or core?

You can use our return request form to obtain a RMA Number (1-2 Business Days). We have 30 days return policy. Returns can't be accepted without an RMA Number. Please read our return policy for more details.

How do I ship back the return after obtaining RMA Number?

We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage. Please make sure to clearly write the correct RMA number on the outside of the shipping box. You can read our return policy for more details.

Do you offer exchanges or replacement parts?

No, all products must be returned and reordered.

My part is defective, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

I got a wrong part, who pays for return shipping?

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.