Fill out the Return Request form. We need your order number (use number listed on order confirmation email), email address and the part number you wish to return, along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering. All RMA (return merchandise authorization) numbers are e-mailed in 1-2 business days with a return shipping address and complete shipping instructions. No returns will be accepted without a RMA number.
Our policy lasts 30 days. You may return any wrong part(s) to Auto Parts Kart within 30 business days from your date of order. No returns will be accepted if the 30 business days have elapsed. All parts to be returned must be in their original condition, and cannot be disassembled or damaged due to incorrect installation. We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation. Any wrong or faulty order placed by the customer that has been shipped, will cause 15% restocking fee charged to customer for return. This restocking fee is charged on all returns that are not the direct result of our error.
On orders shipped Overnight or 2nd Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
Parts Not Returnable: Service manuals, CD ROMs, Special-order Products, and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if plugged in or unsealed for any reason.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. When returning a package, please be sure to provide your return shipment tracking information for a quicker refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at firstname.lastname@example.org and we will respond to you immediately.