2011 Volkswagen Routan Shock Absorber

1. On AutoPartsKart.com website Click on "Return Request"

2. Enter PO#

3. Enter E-mail

4. Click "Submit"

5. Click on the check box to the left of the part you would like to return

6. Select Quantity of parts to be returned, if available

7. Select reason for return, i.e. “Core Return”

8. Click "Submit"

An email will be sent to the customer. The email will detail the RMA#, Shipping Address, and Shipping Instructions. Once the email has been received:

9. Put the old partk into the box that the new part arrived in

10. Write the RMA# on the Original Packing Slip

11. Write the reason for return on the Original Packing Slip. i.e. "CORE RETURN"

12. Put the Original Packing Slip into the box

13. Tape and seal the box

14. Select the closest return address to your location from the email

15. Label the box with the Shipping Address

16. Write the RMA# on the outside of the box

17. Choose a shipping carrier that will provide a tracking number for the package

18. Pay for the shipping cost back to APK

19. Send an email stating the tracking number to APK Customer Service

Allow 2-3 days after APK receives the part for the Refund to be issued back to the same card or payment method that was used to purchase the part.